Frequently asked questions
What is your privacy policy? Our policy is strict privacy. No information or personal details that are
supplied to R.Draper & Co are ever revealed or given or sold to any third party or organisation.
What are your office hours? Our office is open from 9am to 5pm Monday to Friday Australian time.
You may contact us by Telephone 61 8 8332 9344 or  Fax 61 8 8364 1206 or
Email : apparel@adelaide.on.net
You will receive a reply to any message left as soon as the office reopens.
Do you accept credit cards? Yes, Visa, Master card,  and Bank Card.
Do you keep my credit card details on file? No, Once the transaction is completed, all of your credit card
details are destroyed and no records of them are kept. This is all part of our security system
Are your order forms secure?
Yes our order forms are  secure. We hold a security certificate.
Do you accept international cheques or money orders? No. Due to excessive charges by Australian banks for processing these, we do not accept them.
What are the prices of your labels? All of the labels are priced in Australian dollars and US dollars
on the order pages. With the exception of Commercial Woven Labels, which have to be quoted for on the submission of a quote request form.QUOTE REQUEST For currencies other than Australian and US dollars, you can find a currency converter by clicking HERE
Do you accept international orders? We accept and deliver orders all over the world.
Can I have special colours other than those shown for name labels? No, only the colours shown are available for name labels. For special colours and type styles you have to order a commercial woven label
which are custom made to your requirements. Minimum order of 1000.
How much will delivery cost? Delivery charges are listed on the order pages.
What method of delivery do you use? We use airmail, unless express delivery has been requested at
customers additional expense. I.E.: Fedex, DHL.
How long do your woven labels last? They usually outlast the garments or products that they are sewn to.
Will the colours run in your woven labels? No.
I am not sure of how I want to sew the labels to my garments Click here Sew In Diagram
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